POSITION:                       Community Service Officer – Drug Court

Department:                   Police Department

PAY GRADE:                    212

FLSA STATUS:                Nonexempt



To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.


Community Resource Officers assigned to the Magistrate Drug Court are a member of the Drug Court Team and work closely with police officers and other Drug Court Team members to support and carry out the mission of the drug court. Community Resource Officers assist in a variety of ways, including monitoring the program compliance of high-risk drug court participants such as compliance with court orders, drug court programming, clinical assessments, screening, verification of education and treatment compliance, abstinence, employment, and responsibility for financial obligations. Community Service Officers must possess excellent communication skills and be efficient in performing duties under stress. 


  • Assists with screening potential drug court participants. 
  • Prepares all necessary documents and pertinent forms, distributes informational handouts, answers general program questions, and explains all program rules and conditions to participants. 
  • Conducts interviews with drug court participants according to program terms and/or risk and needs assessment schedule, explains in detail all rules and conditions of the Drug Court Program, evaluates participants’ progress toward completing terms of the program, reviews deficiencies, refers individuals back to treatment centers, and/or provides referrals to additional services. 
  • Assists with grant and other regulatory compliance and reporting for the drug court. 
  • Assists with drug screening as necessary, including breathalyzers/urinalysis collection. 
  • Makes home, field, face-to-face, phone, and in-office contact with participants on a regular basis. 
  • Participates in status hearings and Drug Court Staffing Meetings on a weekly basis. 
  • Informs the judge and other drug court team members of any violations of court orders or drug court rules and policies. 
  • Performs data entry and maintains case files for participants. 
  • Assists participants to secure employment, educational, medical, substance abuse treatment, and social services. 
  • Participates in and contributes to ongoing training programs and keeps informed of new developments and best practices in the drug court field. 
  • Coordinates services and communicates with various treatment agencies, the court, prosecutor’s office, etc. 
  • Provides community outreach and coordination of services. 
  • Performs other duties as assigned. 


Education and Experience:

  • High School Diploma or GED is required, however an Associates or Bachelor’s degree in the behavioral sciences, criminal justice or a related field, or equivalent combination of training and experience is preferred; and 
  • 0-3 years of progressive experience in social work, counseling, drug treatment, or law enforcement related field is preferred. 

Licenses or Certifications:

  • Maintain a valid State driver’s license. 
  • Complete and pass an AZPOST approved defensive tactics course. 

Special Requirements:

  • Successfully pass a background check and drug test. 
  • The ability to work days, and occasionally work nights and/or weekends. 
  • The ability to maintain training, experience and certifications related to job functions. 
  • Must be insurable and able to drive a City of Page vehicle. 

Knowledge, Skills and Abilities:

  • Basic knowledge of computer operations, including word processor, printers, scanners, etc. 
  • Ability to strictly adhere to Department procedures. 
  • Ability to communicate with uncooperative, resistive, hostile, emotional, intoxicated, or traumatized individuals. 
  • Ability to develop and maintain positive working relations with other departments, city personnel, residents, and the Drug Court Team. 
  • Independent body mobility to stand, walk, bend and sit for prolonged periods of time and/ or drive a vehicle. 
  • The manual dexterity necessary to reach, grasp, handwrite, and use a computer. 
  • Vision sufficient to see and read. 
  • Hearing and speech sufficient to communicate in person and over the phone. 
  • The ability to withstand varying weather temperatures. 
  • The ability to lift, drag, push and carry items of various weight. 
  • Self-control, patience, initiative, courtesy, tact and diplomacy in order to maintain effective relationships with a diverse population. 
  • Interviewing, motivating and interpersonal relationships. 
  • Time management and organization with the ability to apply principles and methods of correctional casework. 
  • Critical analysis of individuals and situations in order to problem solve and make sound decisions. 
  • Effective oral and written communication in English. 


While performing the duties of this job, the employee may need to exert in excess of 50 pounds of force occasionally. The following physical abilities are required: crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, reaching, speaking, and standing, stooping, talking, and visual acuity. 

Page has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

Any interested person may obtain a complete job description by contacting the Human Resources Department or the City Receptionist. To obtain an application, contact the City Hall Receptionist, obtain online at cityofpage.org, fax application to 928-645-4233 or mail to: City of Page, PO Box 1180, Page, AZ 86040.  For information, please call 928-645-4231.  All applications and supporting materials must be returned to the Human Resources Department.



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Employee Signature                                         Date

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Supervisor (or HR) Signature                            Date

E.O.E. Page does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.